Healthcare
Let your staff use ChatGPT — without risking patient privacy
Your people are already using AI at work. Shield sits in the middle and cleans every question before it leaves: patient details are removed, the question goes only to AI services that signed a HIPAA agreement and promise not to keep your data, and every request is recorded. Staff keep the tools they like. You get the proof your auditors ask for.
It is already happening in your organization
In almost every health organization we look at, staff are pasting discharge summaries, insurance letters, and patient notes into free AI tools — on personal accounts, often from their own phones, with nothing in writing to protect that information. The policy says no. The workload says yes. That gap is where privacy breaches start.
Blocking the tools just moves it somewhere you cannot see. Shield does the opposite: it makes the safe way the easy way, and protects patient information automatically along the way.
Patient details are removed first
Names, dates of birth, and record numbers are taken out before the question is sent. The AI sees the medical question, not the patient. Your staff still see the real names in the answer.
Only AI services that signed a HIPAA agreement
Requests go only to approved AI services that promise not to keep or train on your data. Nobody can quietly start using a new tool that is not covered.
A record you can hand an auditor
Every request is saved with the person who asked, the reason, the AI that answered, and what was removed. The record cannot be changed later.
Prefer a hands-on tour with your own team first? Shield for business →
What healthcare teams use it for first
- Writing up notes and letters without sending the whole chart.
- Drafting insurance approval requests and appeals.
- Help with billing and coding questions.
- Drafting messages to patients, which staff read before sending.
- Answering questions about your own policies and internal documents.
How the first 30 days go
- Week 1 — we look at which AI tools your staff already use, where the information goes, and what your current policy misses.
- Week 2 — we set up one task to run through Shield, with rules for what gets removed and which AI services are allowed.
- Week 3 — we connect it to your staff logins and make sure the record is what your auditors want to see.
- Week 4 — add the next task. No tools get blocked, and nobody needs training.
Shield gives you the controls and the proof that HIPAA reviews ask for. It is not a certification on its own, and your own policies and contracts still decide what your staff are allowed to do. See how this lines up with HIPAA, rule by rule.
Frequently asked questions
Can our staff use ChatGPT or Claude with patient information?
Not with a personal account. HIPAA only allows it when the AI company has signed an agreement to protect patient data, the AI does not keep a copy, and you can show who used it and why. Shield takes care of all three. It also removes patient details from the question before it is sent.
Do we have to block AI tools to stay out of trouble?
No, and blocking usually backfires. People just use their phone or home computer instead, and then you cannot see any of it. The fix is to give them a safe way that is easier than the risky way.
What will we have to show an auditor?
A record of every request: who asked, why, which AI answered, and what patient details were removed first. The record cannot be edited or deleted. It lines up with what HIPAA asks for, and you can reuse it for other security reviews.
How long does it take to set up?
Most teams have their first task running through Shield within 30 days. Staff keep the same tools and the same habits.
Could our data end up in another country?
No. You choose which regions are allowed, and requests only go to AI services in those regions.
What is a business associate agreement?
It is a contract a vendor signs promising to protect patient information the way HIPAA requires. Without one, sharing patient data with that vendor is a violation — even by accident.